Banking Fraud Centre | PORGiESOFT Intelligence Group

Global Blended Banking Hub

Connected Intelligence. Real-World Protection.

This Global Blended Banking Fraud Hub brings together official fraud, scam and security resources from four major banks in each of four markets. We use blended to describe combining international resources for comparison and practical learning. Each bank operates its own services and reporting channels.

United States: Blended Banking Fraud Hub

JP MORGAN CHASE - The Chase Security Center

Fraud Risks: 19 | Financial Crime Risks: 0 | Articles: 19 | Pages: 1

Videos: No (0) | Fraud Evidence Images: Yes| Vulnerable Customer Content: Yes
AI Fraud Risk Content: 0| Emerging Fraud Risks: Yes

Overview: Chase’s Security Center links to scam recognition, fraud reporting, business protection and guidance for older adults and younger customers. It also addresses payment-app and social-media risks. The resources offer a useful example of organising information around customer circumstances and payment behaviours.

BANK OF AMERICA - Security Center

Fraud Risks: 29 | Financial Crime Risks: 0| Articles: 29 | Pages: 26

Videos: Yes (1) | Fraud Evidence Images: No | Vulnerable Customer Content: Yes
AI Fraud Risk Content: 1 | Emerging Fraud Risks: Yes

Overview: Bank of America brings scam prevention, fraud protection and suspicious-activity reporting into its Security Center. Its resources include customer stories and material for parents, older adults and businesses. The connection between recognisable scenarios and a reporting route is relevant to teams reviewing how customers move from awareness to action.

CITI - Fraud & Security Awareness

Fraud Risks: 6 | Financial Crime Risks: 0 | Articles: 8 | Pages: 8

Videos: Yes (1) | Fraud Evidence Images: No | Vulnerable Customer Content: 0
AI Fraud Risk Content: 3 | Emerging Fraud Risks: Yes

Overview: Citi’s Fraud and Scam Prevention Central provides a named destination for fraud-prevention information. Organisations supporting US Citi customers can include the official resource in their reference materials, while directing account-specific concerns through Citi’s own support channels. A clear destination helps avoid sending customers back into an open-ended search for assistance.

WELLS FARGO - Wells Fargo Security Center

Fraud Risks: 12| Financial Crime Risks: 1| Articles: 21| | Pages: 21

Videos: Yes (3) | Fraud Evidence Images: No| Vulnerable Customer Content: 2
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: Wells Fargo’s resource centre connects common scam guidance, suspicious-activity reporting and security information for individuals, businesses and corporate clients. Its explanations address deceptive calls and bank impersonation. This hub can serve audiences with different risks and support needs.

United Kingdom: Blended Banking Fraud Hub

HSBC UK - Fraud & Security Centre

Fraud Risks: 33 | Financial Crime Risks: 2 | Articles: 41 | Pages: 41

Videos: No (0) | Fraud Evidence Images: No | Vulnerable Customer Content: 2
AI Fraud Risk Content: 3 | Emerging Fraud Risks: Yes

Overview: HSBC UK separates situations such as an unrecognised transaction, suspicious email, unexpected text and missing card. It also links to current warnings and guidance on phishing, smishing and vishing. That structure is relevant when seeking to help customers describe an incident and reach appropriate assistance.

BARCLAYS - Fraud & Security Centre

Fraud Risks: 31 | Financial Crime Risks: 0 | Articles: 34 | Pages: 34

Videos: Yes (1) | Fraud Evidence Images: No | Vulnerable Customer Content: 1
AI Fraud Risk Content: 0 | Emerging Fraud Risks: Yes

Overview: Barclays’ dedicated Fraud and Scams destination is the relevant starting point for its UK customer resources. For organisations maintaining a banking support directory, the practical priority is to signpost the correct local bank and its official channels, particularly when customers receive messages claiming to come from that institution.

LLOYDS BANK - Fraud & Security Centre

Fraud Risks: 21 | Financial Crime Risks: 1 | Articles: 26 | Pages: 26

Videos: Yes (7) | Fraud Evidence Images: Yes | Vulnerable Customer Content: 1
AI Fraud Risk Content: 0 | Emerging Fraud Risks: Yes

Overview: Lloyds’ guidance covers online shopping, social media, suspicious messages, scam calls, holiday offers and money-mule recruitment. These topics connect fraud awareness with everyday decisions - helping organisations assess whether their own guidance covers both victimisation and recruitment into criminal activity.

NATWEST - Security Centre

Fraud Risks: 24 | Financial Crime Risks: 1 | Articles: 30 | Pages: 30

Videos: Yes (2) | Fraud Evidence Images: Yes | Vulnerable Customer Content: 0
AI Fraud Risk Content: 2 | Emerging Fraud Risks: Yes

Overview: NatWest’s Security Centre brings together scam guidance, reporting, disputes and information about security features. It addresses impersonation, purchase and investment scams. Customers can move easily from recognising a suspicious approach to using a protective feature or reporting it.

Australia: Blended Banking Fraud Hub

COMMBANK - Security & Scams Centre

Fraud Risks: 14 | Financial Crime Risks: 0 | Articles: 16 | Pages: 16

Videos: Yes (8) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 1
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: CommBank combines reporting guidance with explanations of payment checks, caller verification and account notifications. Its hub describes tools including NameCheck and CallerCheck. This hub illustrates the importance of explaining when customers should use a control and what information it provides.

WESTPAC - Security Centre

Fraud Risks: 23 | Financial Crime Risks: 1 | Articles: 31 | Pages: 31

Videos: Yes (8) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 1
AI Fraud Risk Content: 0| Emerging Fraud Risks: Yes

Overview: Westpac’s Security Hub offers routes to report unusual activity, review recent scams, understand fraud types and learn about bank protections. The design principle is practical: somebody arriving under pressure should be able to identify their next action without first understanding the bank’s internal fraud terminology.

NAB - Security Centre

Fraud Risks: 23 | Financial Crime Risks: 2 | Articles: 33 | Pages: 33

Videos: Yes (6) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 3
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: NAB’s security pages bring together guidance on cybercrime, fraud and scams, alongside reporting contact information. This makes them a useful reference for customer support and awareness teams reviewing the range of information they offer and how clearly they connect prevention advice with assistance.

ANZ - Security Hub

Fraud Risks: 38 | Financial Crime Risks: 1 | Articles: 55 | Pages: 55

Videos: Yes (23) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 3
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: ANZ’s Security Hub includes scam explanations, business cybersecurity guidance, videos, reporting routes and links to accessible and multilingual resources. The hub helps customers to understand and act on the warning, including when language or accessibility needs affect how they receive information.

Canada: Blended Banking Fraud Hub

ROYAL BANK OF CANADA - Security Centre

Fraud Risks: 3 | Financial Crime Risks: 0 | Articles: 9 | Pages: 9

Videos: No (0) | Fraud Evidence Images: No | Vulnerable Customer Content: 0
AI Fraud Risk Content: 0| Emerging Fraud Risks: No

Overview: RBC’s Cyber Security resources include online-banking checklists, guidance for older adults and young people, and business material. The hub also signposts identity-fraud and suspicious-email reporting. Its mix of formats offers ideas for organisations serving customers with different levels of digital confidence.

TD BANK - Security Center

Fraud Risks: 3 | Financial Crime Risks: 0 | Articles: 8 | Pages: 8

Videos: No (0) | Fraud Evidence Images: No| Vulnerable Customer Content: 0
AI Fraud Risk Content: 0| Emerging Fraud Risks: No

Overview: TD links fraud education with suspicious-activity reporting and guidance on disputed transactions. Its wider privacy and security resources recognise scams affecting young people, older adults and newcomers to Canada. The hub supports thinking about the various circumstances in which a warning will be received.

SCOTIABANK - Security & Fraud Center

Fraud Risks: 17 | Financial Crime Risks: 0 | Articles: 21 | Pages: 21

Videos: Yes (2) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 1
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: Scotiabank’s hub includes common scams, family and business protection, downloadable resources and fraud simulations. The simulations and practice activities demonstrate how to move beyond distributing information to assessing whether people can recognise warning signs in a realistic scenario.

BANK OF MONTREAL - Security Learning Center

Fraud Risks: 22 | Financial Crime Risks: 2 | Articles: 33 | Pages: 33

Videos: Yes (9) | Fraud Evidence Images: Yes| Vulnerable Customer Content: 2
AI Fraud Risk Content: 1| Emerging Fraud Risks: Yes

Overview: BMO’s Security Centre includes alerts, reporting and educational resources. It also describes a Financial Crimes Unit combining cybersecurity, fraud, physical security and crisis-management expertise. That published model is relevant to institutions considering how to explain cooperation across teams as part of their customer protection approach.